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At LiveKart.in, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t go as expected.
Please review our return policy below:
1. Returns and Exchanges
We accept returns and exchanges within 7 days from the date of delivery, under the following conditions:
The product must be unused, unopened, and in the same condition as when it was shipped.
All original packaging, tags, and accessories must be included.
The customer must provide proof of the issue with the product.
The Order ID is required for processing any returns or exchanges.
Note: Some products may be eligible for replacement instead of a return, depending on the issue (e.g., defective products). If you wish to request a replacement, please contact our customer service team for more information.
2. Video Proof Requirement
To process a return or exchange, we require customers to provide a video recording of the unboxing process. This video should clearly show:
The product in its original packaging.
Any damage or issues with the product at the time of opening.
The condition of the product upon arrival.
The video must be recorded at the time of delivery and cannot be submitted if the video is taken after the unboxing is completed. Without this proof, we will be unable to process your return or exchange.
Verification of Returned Product:
Upon receiving your returned product, we will verify it against the video you submitted and the images listed on our website. If the returned product does not match the one in the video or the original product in the listing (e.g., wrong item, missing parts, damage caused by the customer), we reserve the right to refuse the return or issue a partial refund.
3. Damaged or Defective Products
If the product is damaged or defective upon arrival, please contact our customer service team within 7 days. We will guide you through the return or replacement process, which will require the aforementioned video proof of unboxing.
4. Non-returnable Items
Some items are not eligible for return, including but not limited to:
Products that have been used or altered.
Clearance items or final sale products.
5. Refund and Replacement Processing
Once your return is approved, we will process the refund to your original payment method or arrange for a replacement (depending on the product and your preference). Please note the following:
Refunds will be processed within 2 business days of receiving your returned product.
It may take up to 2 business days for the refund to appear on your account, depending on your payment provider and bank processing times.
Replacement products will be sent once the returned product is received and processed.
Returns will only be accepted if the product is unused, unopened, and in the same condition as when it was shipped.
6. Instructions to Return
To initiate a return or replacement:
Contact Customer Service: Reach out to our customer service team at [Customer Service Email] or [Phone Number] with your Order ID and video proof of unboxing.
Return/Replacement Approval: Once your return or replacement request is approved, you will receive detailed instructions on how to proceed.
Ship the Product Back: We will provide you with a prepaid return shipping label, and you will incur no cost for return shipping. Simply use the provided label to send the product back to us.
Return/Replacement Process: After we receive the returned product, it may take up to 2 business days for your return or replacement to be processed.